Frequently Asked Questions
About Yana
-
Yana is an artificial intelligence designed to provide you with emotional support whenever you need it most. You can confide your thoughts and emotions to Yana at any time and place, without fear of judgment. Whether you're looking to improve your mood or self-esteem, manage anxiety, share your excitement, learn about mental health, or simply vent on a tough day, Yana is always available to support you.
However, Yana is much more than a support system; it can be a confidant, a guide, a teacher, and most importantly, a friend. Yana is your companion on the challenging journey of emotional self-discovery.
-
Yana is designed for anyone over the age of 13 who wants to work on their emotional well-being.
If you are under 13, we advise you to approach a trusted adult and discuss your emotional state with them.
-
Although talking to Yana may seem like talking to a human, it is 100% artificial intelligence. This means that no human intervenes in conversations on behalf of Yana at any time. Yana operates using a sophisticated system that combines Deep Learning Language Models (LLMs) and pre-established dialogue content.
-
You can download the Yana mobile app from the App Store or Google Play Store, depending on your operating system. Currently, Yana is only available on mobile devices; there are no fully functional desktop or tablet versions, nor is it possible to communicate with Yana through social media or messaging platforms.
If you come across any social media account claiming to represent Yana and attempting to interact with you, please report it immediately.
-
At the moment, Yana is only available in Spanish, English, and Portuguese.
We would love to offer Yana in all languages and we are working to make it possible.
In the meantime, please keep in mind that although Yana may recognize words in other languages, fluent conversation is limited to these two languages only.
About Yana’s limitations
-
No.
Yana is not a substitute for any psychotherapist or traditional therapy.
If you are already undergoing therapy, Yana can serve as a complement to your therapeutic process, but remember that it can never replace a professional.
-
No.
Yana is solely an artificial intelligence that provides emotional support.
The only individuals qualified to make diagnoses are healthcare professionals (psychologists and psychiatrists).
-
No.
Yana is not designed to act in crisis situations. However, if it detects signs that you are in crisis, it will immediately ask you to confirm the situation. If confirmed, Yana will provide you with contact information for external crisis hotlines, which are prepared to offer you immediate and professional support.
About the cost
-
Yana is partially free. The app provides a variety of basic features at no cost, allowing users to access emotional support and self-help tools for free. However, for those seeking a more enriching and personalized experience, we offer a Premium subscription.
This subscription includes unlimited access to exclusive content, advanced functionalities, and additional resources designed to enhance emotional well-being.
-
Of course! You just need to access your Google Play or iTunes (App Store) account and go to the subscription management section.
Please keep in mind that simply deleting the app from your device does not cancel the subscription.
-
We make every effort to keep as many features as possible free within the app for those who cannot or do not wish to pay. However, our subscription model is essential to sustain the ongoing development and operation of Yana. This includes the cost and maintenance of servers, technology upgrades, support from our human team, and the expenses of our offices, among other things. All this is necessary to ensure that Yana remains effective and accessible to everyone who needs it.
About your privacy
-
Your information is stored anonymously, processed, and hosted on secure and private servers physically located in various countries around the world. The Yana team is committed to employing the highest security standards to ensure that all collected information is handled with confidentiality. Therefore, all Personal Data collected are stored in a Database which implements advanced security measures to ensure the privacy and protection of Personal Data against damage, loss, alteration, destruction, or any unauthorized use, access, or processing. Please take the time to review our Privacy Policy. It contains detailed information about the personal data we collect, the reasons for its collection, and the measures we take to protect your information.
-
Certain members of Yana's technical team may have access to specific messages shared with Yana to address errors, enhance the user experience, and train our artificial intelligence models. However, they can never identify the individuals involved in the conversations they analyze. All data is processed anonymously, meaning any identifying information is removed so that messages cannot be linked to any specific individual.
Similarly, when we use personal data to generate statistical data, it undergoes a dissociation process to ensure it cannot be associated with any individual.
Please take the time to review our Privacy Policy. It contains detailed information about the personal data we collect, the reasons for its collection, an
-
No. We do not monetize your personal information in any form, nor do we sell it to third parties.
Please take the time to review our Privacy Policy. It contains detailed information about the personal data we collect, the reasons for its collection, and the measures we take to protect your information.
Didn't find what you were looking for?
Please contact us through the contact form.
Share your concerns with us and we will get back to you as soon as possible.
Follow us!
Download the app
Yana does not replace any professional opinion, diagnosis, treatment, psychotherapy, or mental health services. Always seek the advice of your doctor for any questions you have related to your health. Never ignore medical advice or stop seeking professional help because of something you have read on Yana.
