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Frequently asked questions
Getting in
I opened the new app and my conversations are gone. Were they deleted?
I used to log in with Facebook. How do I get in now?
I logged in with the right account and something is still missing.
Have the Terms and Conditions or the Privacy Policy changed?
What stays, what’s gone
What’s still there from the old Yana?
What isn’t in the new version yet?
Is there anything you don’t plan on bringing back?
Can I go back to the old version?
Why did the app change if the old one was fine?
How do I tell you what I think?
Chatting with Yana
Can I still talk to Yana?
How many free messages do I get?
Is Yana a therapist?
Premium and payments
I’m a Premium subscriber. What do I keep?
Is the new Yana free?
How do I cancel my subscription?
Can I get a refund?